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Purpose – Although recent work has made significant contributions to our theoretical understanding of white fragility, more empirical work is needed to establish the social causes of this particular form of racial stress. Our chapter builds on previous research by assessing gender and socioeconomic variations in white fragility.

Methodology/Approach – Data come from the 2018 Survey of White Fragility, a convenience sample of 279 non-Hispanic white undergraduate students aged 18 years and over attending two large public universities in the southeastern and southwestern United States.

Findings – Results indicate that women tend to exhibit higher levels of remorse fragility (feeling sad, guilty, and angry). There were no gender differences in depletion fragility (feeling drained/exhausted, unsafe, attacked, and confused). Parental education was unrelated to levels of white fragility. Overall parental socioeconomic status was initially associated with lower levels of remorse and depletion fragility, but these associations were confounded by a general measure of nonspecific psychological distress.

Research Limitations/Implications – Research limitations include a nonprobability sampling design and low external validity.

Originality/Value of Paper – This study contributes to previous work by establishing gender variations in white fragility. We also reveal that socioeconomic variations in white fragility may be confounded by the broader social distribution of psychological distress.

“I quit.” Those two little words were dropped like an atomic bomb and seemed to explode across the dinner table at the Davis residence. The meal had not yet been served though everyone was at the table engaged in a lively discussion, which of course included their business, DHR Patio Homes, LLC. Immediately, a hush descended upon the Davis family and their guest, close friend, and business associate, Stephen Hodgetts, as an imaginary mushroom cloud filled the room. No one could move or say a word although numerous glances of varying nature were being exchanged in rapid succession. The somberness of the situation was quickly broken, however, by another barrage of discontent. “I've had it, I quit. Find someone else to act as the contractor for the company.” With those words, RJ Davis quickly vacated the dining room and zoomed upstairs into the Davisesʼ spare garage apartment.

The purpose of this paper is to advance understanding about the facilitation process used in complex implementation projects, by describing the function of novice clinician facilitators, and the barriers and enablers they experience, while implementing a new model of care for managing hospital malnutrition.

Semi-structured interviews were undertaken with local facilitators (n=7) involved in implementing The SIMPLE Approach (Systematised Interdisciplinary Malnutrition Pathway Implementation and Evaluation) in six hospitals in Queensland, Australia. Facilitator networks and training supported the clinicians acting as novice facilitators.

Key functions of the facilitator role were building relationships and trust; understanding the problem and stimulating change through data; negotiating and implementing the change; and measuring, sharing and reflecting on success. “Dedicated role, time and support” was identified as a theme encompassing the key barriers and enablers to successful facilitation.

When implementing complex interventions within short project timelines, it is critical that novice clinician facilitators are given adequate and protected time within their role, and have access to regular support from peers and experienced facilitators. With these structures in place, facilitators can support iterative improvements through building trust and relationships, co-designing strategies with champions and teams and developing internal capacity for change.

This case study extends the knowledge about how facilitation works in action, the barriers faced by clinicians new to working in facilitator roles, and highlights the need for an adapt-to-fit approach for the facilitation process, as well as the innovation itself.

Stephen Hodgetts read the e-mail over and over again and still could hardly believe what he had read. He had just come back from his vacation, well rested and refreshed, and this e-mail had dampened his high enthusiasm. It took time to absorb such bad news and for Hodgetts to get over his incredulity.Yet in the end Hodgetts accepted the truth‐a deep, dark terrible truth that would not go away. Robert Davis, his business partner’s son, had confirmed in an e-mail his worst fears about their newest business partner, David Russ.Many thoughts were running through his mind simultaneously yet each screamed to be heard.“How could he and his partner Richard Davis have been so blind, so trusting?” “How could Russ not have heeded the advice of his business partner, Richard Davis, Russ’s former English professor?” And most important, “What was now going to happen to their new business?” Yet the one thought that continued to echo among them all was surprisingly a quote from Sir Arthur Conan Doyle’s beloved character, Sherlock Holmes: “But there are always some lunatics about. It would be a dull world without them.”

The literature on human resource management has benefited by the inclusion of a widely accepted and validated theoretical model of expatriate adjustment. This model, with its supporting studies is based solely on the factors thought to influence the adjustment experience of expatriates that are sent on international assignments by their employing multinational corporations. It is assumed that this model can be universally applied to all expatriate adjustment situations. However, this author contends that while useful to the study of expatriate management, this body of literature, through the exclusion of other types of expatriates, lacks full explanatory power for key sectors. An introduction of self‐selecting expatriates is presented. Additionally, this paper provides insight and exploration into how the model described above is not fully congruent with this underrepresented group of expatriates and offers suggestions for future model modification and testing.

Derived from field and telephone interviews, e-mail communications, and secondary sources, this two part case describes how Gerald Mahoney, a shoes salesman in a Foley's Department store, is faced with a problem - Macy's has bought out the Foley's chain and, in doing so, has upscale the product line of shoes and altered his commission-based compensation system. These changes have resulted in less sales for Mr. Mahoney and therein lower commission - a difficult situation since he, his wife, and his daughter were barely getting by on his currently salary. Part A of the case describes an opportunity that presents itself to Mr. Mahoney; to leave his current job with a guaranteed low salary with possible additional income from commissions for a job selling residential homes which becomes purely commission-based to start with after three months of a salary plus commission pay that includes job training. In Part B Mr. Mahoney has decided to take the sales job with ABC Home Builders and receives his assignment. He finds that the working conditions of the sales office are not conducive to selling. His office is located in the rear of a trailer that is extremely run down and is paired with a competitive, noncommunicative saleswoman. The case ends with Mr. Mahoney feeling hopeless and alienated.

This two part case has been written primarily for an undergraduate junior level course in career planning or sales management and deals with the issues of recruitment, placement, training, and compensation. The case may also be employed in a course dealing with human resource management (from an individual's perspective), salesmanship, and organizational behavior.

In 2017, racial minorities made up 18.6% of the population in Appalachia compared to 39.3% of the United States population. Of this 18.6%, Black/African Americans represent the largest minority group, at 9.7% (Pollard & Jacobs, 2019). This chapter focuses on the positionality and experiences of Black women educators teaching critical perspectives at the intersection of race, gender, and class in rural Appalachia. Using Black feminist thought (Collins, 1986, 2000), a coautoethnography is used to highlight the authors' teaching experiences as Black women educators from non-Appalachian areas. Themes and recommendations identified across the authors' experiences are presented.

The purpose of this paper is to examine Nick Moore’s information policy matrix and how it has been used by Moore and others.

This study involved secondary search and a bibliographic study of the impact Moore’s work has had on other authors.

It is clear that there have been two quite separate trains of research in information policy, one in the USA and one in Europe, and that it appears from the literature that there is limited awareness of each other’s work. Focusing on the UK and European research, the papers the authors inspected that report information policy analyses make no mention of Moore’s work. It could be argued that Moore’s matrix is too simplistic for such a complex topic as information policy, but it may also be the case that there is a lack of awareness of how the matrix can be used in policy analysis as Moore’s published papers were general descriptions of the matrix, reported the findings of his analyses or suggested policy goals. Moore did not publish theoretical or methodological papers to explain how to go about policy analysis using his matrix.

This study is based on secondary research and bibliographic analysis. Furthermore, primary research could have revealed deeper insights into use and impact of Moore’s framework by analysts and policy makers.

The paper highlights potential opportunities for international collaboration on information policy research, to explore more deeply theoretical models that could be used to underpin policy analysis as well as the potential value of Moore’s matrix.

Purpose: The purpose of this study is to examine how leading a childhood characterized by transnational mobility affects youths’ understanding of and relationship to their ethnic identity.

Study approach: This study examines the effects of transnational mobility on ethnic identity by focusing on the specific case of Indian Americans who grew up in the USA and Bangalore, a city in southwest India, before relocating to the USA for college. The analysis for this chapter comes from semi-structured, in-depth interviews with 20 transnational Indian American youth.

Findings: The data analysis reveals that by spending part of their childhood in India, transnational Indian American youth were able to learn more about their Indian ethnic identity, which helped them resolve issues related to their status as an ethnic minority in the USA, reframe how they define their ethnic identity, and reevaluate the status of their ethnic identity relative to their counterparts in the USA.

Originality: This study focuses on the unique case of Indian American youth who had a childhood characterized by transnational mobility. As such, this work contributes to the literature on children and youths’ transnational mobility through its focus on the migration patterns of relatively elite and socially privileged children and youth. Additionally, it adds to our understanding of the effects of migration between the USA and India by addressing how these processes affect children and youth. Last, it adds to the literature on Indian Americans by focusing on an understudied subpopulation within this group. The study motivates future research on the diversity that exists among transnationally mobile Indian American children and youth.